etoven
Role Play
Each Tendo-night pair off, how would you handle each situation?
Scenario 1
You are a customer service professional in a dry cleaner's shop. A customer who has been coming in for years stops by with a silk shirt that has a stain that, according to him, was not there before the most recent dry cleaning. He is upset because the garment is expensive and was to have been worn to a class reunion yesterday.
Scenario 2
You are member services representative in an automobile club that provides maps, trip information, towing and travel services, and a variety of travel-related products. A member has stopped by to find out whether she can get a replacement membership card and assistance in planning an upcoming vacation.
Each Tendo-night pair off, how would you handle each situation?
Scenario 1
You are a customer service professional in a dry cleaner's shop. A customer who has been coming in for years stops by with a silk shirt that has a stain that, according to him, was not there before the most recent dry cleaning. He is upset because the garment is expensive and was to have been worn to a class reunion yesterday.
Scenario 2
You are member services representative in an automobile club that provides maps, trip information, towing and travel services, and a variety of travel-related products. A member has stopped by to find out whether she can get a replacement membership card and assistance in planning an upcoming vacation.